Frequently Asked Questions
Q. How long does the application take?
It only takes five minutes from start to finish ? this includes signing for your loan!
Q. How much can I borrow?
You can borrow from £80 up to £750 depending on your personal circumstances. We will transfer the funds to your account on the same working day as your loan is completed. Please be aware that banks may take up to 3 working days to clear the funds. Click here for more information.
Q. I don't understand your APR?
APRs are a good way of comparing similar products but are not so effective when comparing different products. The following table demonstrates this:
APR Information
Typical APR1737%, as you can see the APR for the two instalment loans below are the same but the actual interest repaid as a percentage of the loan is hugely different. The interest repaid to Popularpaydayloans is much lower.
This is why we openly tell you how much you repay in total rather than the APR. As you can see the APR for the two installment loans are the same but the actual interest repaid as a percent of the loan is hugely different ? and much lower with payday loans.
Q. How long does the application take?
It only takes five minutes from start to finish ? this includes signing for your loan!
Q. How much can I borrow?
You can borrow from £80 up to £750 depending on your personal circumstances. We will transfer the funds to your account on the same working day as your loan is completed. Please be aware that banks may take up to 3 working days to clear the funds. Click here for more information.
Q. I don't understand your APR?
APRs are a good way of comparing similar products but are not so effective when comparing different products. The following table demonstrates this:
APR Information
Typical APR1737%, as you can see the APR for the two instalment loans below are the same but the actual interest repaid as a percentage of the loan is hugely different. The interest repaid to Popularpaydayloans is much lower.
This is why we openly tell you how much you repay in total rather than the APR. As you can see the APR for the two installment loans are the same but the actual interest repaid as a percent of the loan is hugely different ? and much lower with payday loans.
Q. Can I get a payday loan?
If you are over 18, in full time employment and earning more than £750 a month, you are likely to qualify. All you then need is a bank account for us to pay the loan in, with a debit card for you to repay!
Q. What information do you need?
Our simple online form only requires the following information:
Q. Why do you need all this information?
We are a responsible loan provider and this means that we need to verify:
Q. I have a bad credit history - will this affect my loan application?
Not necessarily. We look at each application based on your recent circumstances.
Q. I don't have a debit card - can I still apply?
We require you to have a debit card in order for us to take your loan repayment.
Q. What do I have to do?
Complete our quick application online. If you are approved, you will be asked to complete your bank and debit card details and then sign your loan agreement. We will do the rest!
Q. When will I receive my loan?
We will transfer the funds to your account on the same working day as your loan is completed. Please be aware that banks may take up to 3 working days to clear the funds.
Q. How will I get my money?
It?s paid directly into your bank account so you can access it as you would normally take money from your account.
Q. How do I pay back my loan?
Easy ? we take the agreed repayment amount from your debit card on your next payday ? there?s nothing else for you to do.
Q. Can I defer payment?
Yes - although after deferring the payday loan twice we will ask you to start reducing the balance. Deferral will incur new charges for every month the loan is deferred ? but still at our fixed rate ? there are no additional charges.
Q. What if I have problems paying?
We understand that people?s circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help. The most important things to note are:
Q. What time are you open?
Our websites are up 24 hours a day, 365 days a year! Our customer service team is available from 09:00 to 20:30 Monday to Friday and from 10:00 to 16:00 on Saturday.
Q. How can I contact you?
You can contact our customer service team in the following ways:
Email: customer.service@popularpaydayloans.co.uk
Post: Popular Payday Loans
Office 69 Westminster Chambers 7 Hunter Street Chester CH1 2HR
Q. I am very happy with the service - what can I do?
Please let us know! We work very hard to keep our customers happy and it is always good to know when we?ve succeeded. Email: customer.service@popularpaydayloans.co.uk
Q. I'm not happy with your service - what can I do?
At Payday UK, we do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right first time. If you're not completely happy with our service, we need to hear about it - that way, we can do something to put it right. Email: customer.service@popularpaydayloans.co.uk
If you are over 18, in full time employment and earning more than £750 a month, you are likely to qualify. All you then need is a bank account for us to pay the loan in, with a debit card for you to repay!
Q. What information do you need?
Our simple online form only requires the following information:
- Your name and address
- Your date of birth
- Your contact telephone numbers and email
- Your work and pay details
- Your bank account and debit card details
Q. Why do you need all this information?
We are a responsible loan provider and this means that we need to verify:
- That it is you taking out the loan
- That you are in full time employment and able to repay the loan
- That we put the money in your account and no-one else?s account
- That you can repay us in a simple and hassle-free way
Q. I have a bad credit history - will this affect my loan application?
Not necessarily. We look at each application based on your recent circumstances.
Q. I don't have a debit card - can I still apply?
We require you to have a debit card in order for us to take your loan repayment.
Q. What do I have to do?
Complete our quick application online. If you are approved, you will be asked to complete your bank and debit card details and then sign your loan agreement. We will do the rest!
Q. When will I receive my loan?
We will transfer the funds to your account on the same working day as your loan is completed. Please be aware that banks may take up to 3 working days to clear the funds.
Q. How will I get my money?
It?s paid directly into your bank account so you can access it as you would normally take money from your account.
Q. How do I pay back my loan?
Easy ? we take the agreed repayment amount from your debit card on your next payday ? there?s nothing else for you to do.
Q. Can I defer payment?
Yes - although after deferring the payday loan twice we will ask you to start reducing the balance. Deferral will incur new charges for every month the loan is deferred ? but still at our fixed rate ? there are no additional charges.
Q. What if I have problems paying?
We understand that people?s circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help. The most important things to note are:
- Don?t borrow money you don?t think you can pay back
- Talk to us and we will help as much as possible
Q. What time are you open?
Our websites are up 24 hours a day, 365 days a year! Our customer service team is available from 09:00 to 20:30 Monday to Friday and from 10:00 to 16:00 on Saturday.
Q. How can I contact you?
You can contact our customer service team in the following ways:
Email: customer.service@popularpaydayloans.co.uk
Post: Popular Payday Loans
Office 69 Westminster Chambers 7 Hunter Street Chester CH1 2HR
Q. I am very happy with the service - what can I do?
Please let us know! We work very hard to keep our customers happy and it is always good to know when we?ve succeeded. Email: customer.service@popularpaydayloans.co.uk
Q. I'm not happy with your service - what can I do?
At Payday UK, we do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right first time. If you're not completely happy with our service, we need to hear about it - that way, we can do something to put it right. Email: customer.service@popularpaydayloans.co.uk
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Registered address Office 69, Westminster Chambers, 7 Hunter Street, Chester, CH1 2HR. Consumer Credit Licence 629939.